At Dental2you our mission is to establish positive dental habits at an early age, setting the child up for excellent oral health and reducing the risk of oral health issues. Our commitment is to ensure each child we see is comfortable and confident seeing a dentist, even if it takes us a few visits to establish this with the child.
Our mobile dental service sets up in the childcare centre or school in an area the children feel comfortable and have their friends and educators or teachers with them for support and comfort. This gives us a higher success rate in establishing comfort and confidence in seeing a dentist, reducing risks in the future.
Our service is designed to make it easy for parents to ensure their child receives the recommended dental care with as little inconvenience as possible. Many children do better seeing the dentist without their parents present.
How it works:
The centre books in a day that suits them and has a high attendance to avoid parents needing to come in and make appointments
Signs and Consent forms are dropped off to the centre to give to the families
Parents complete the consent form either online or the ones dropped off to the centre.
Dental2you picks up the forms the week prior to the visit to process forms and contact parents with eligibility, payment options if not eligible and to make appointments if required.
An education session can be arranged for the children prior to the dental team’s visit.
On the day of our visit:
Dental2you staff arrive early to engage with parents and centre staff, answer any questions, set up ready for the children to be seen.
Children are brought into the area the team is set up in small groups and are seen one at a time for their dental check-up with an educator or teacher present. This helps them feel comfortable having their friends and educator with them.
Each child receives dental gift pack to take home with toothbrush, toothpaste and stickers.
Dental reports are emailed a few days later to each parent. An automated email is sent to the centre notifying that the dental reports have been emailed to all parents. Please make sure you save our email to ensure you receive all updates, reminders and notifications relating to your dental visit.
Our Education Session
Our education sessions are age appropriate, interactive & exciting. Children are encouraged to take part in discussions about “teeth friendly foods” & “teeth unfriendly foods”.
We practice brushing teeth on plush toys with big teeth & toothbrush, role playing a visit to the dentist and finishing off with Tommy the Super Tooth colouring in.
Dental Treatments We May Provide Your Child
Comprehensive oral examination
Evaluation of all teeth, their supporting tissues and the oral tissues in order to record the condition of these structures. This evaluation includes recording an appropriate medical history and any other relevant information including further treatment recommendation if required. Recommended every 6 months by Medicare and the Australian Dental Association.
Cleaning – Removal of plaque and/or stain
Removal of dental plaque and/or stain from the surfaces of all teeth and/or implants. For young children a soft silicon prophy head is used with a mild abrasive paste to gently remove the plaque build-up and mild staining. For older children an ultra-sonic or hand scaler is used. If plaque is left on the teeth it becomes hard and forms deposits known as calculus which cannot be removed by brushing alone. If calculus remains on the teeth, it can lead to gum inflammation, eventually advancing to gum disease and tooth decay. The treatment is very simple and pain free. Recommended every 6 months by Medicare and the Australian Dental Association.
Topical application of remineralisation
– calcium or fluoride
Application of remineralisation and/or cariostatic agents to the surfaces of the teeth. For young children calcium is applied. For the older children fluoride is applied.
Fissure Sealants- Sealing of non-carious pits, fissures, smooth surfaces or cracks in a tooth with an adhesive material.
Dental fissure sealants are a protective layer applied on the chewing teeth (the molars) to reduce tooth decay.
Sealant is most commonly applied to the grooves, known as fissures, and pits of the back molars. These are the most common locations for cavities in the teeth. Fissure sealants are a white or clear composite resin, similar to a white tooth filling. The sealants provide a barrier against bacteria that can cause plaque. They are designed to prevent tooth decay and cavities.
Some dentists will recommend sealants for the first molar teeth, which appear at around 6 years old. The back teeth (second and third molars) emerge at around 13 years and should be checked to see whether sealants might help. Your dentist might recommend a sealant if there is already some tooth decay. The sealant can help limit future decay.
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Frequently Ask Questions
How do I find out if my child is eligible for the Child Dental Benefits Scheme?
You don’t need to apply or register for CDBS. If your child is eligible Medicare will send you a letter.
Your child can get CDBS when all of the following applies:
- they’re eligible for Medicare
- they’re between 0 and 17 years old for at least one day that calendar year
- you or they get an eligible payment at least once that calendar year.
You can be either the child’s:
- parent or guardian
- approved care organisation.
You can also contact Medicare on 132 011 or check your Medicare online account.
I should be eligible but I received an SMS saying my child is not eligible for CDBS?
We check eligibility on a government website called Proda, we do not get any information about why you are not eligible. If you believe you should be eligible please call Medicare as it can often be fixed easily, let us know it has been fixed and we can check eligibility again for your child.
What if my child is not eligible?
If your child is not eligible for treatment under the CDBS, Dental2You will contact you. We offer the same services for a capped rate of $69, if your child needs fissure sealants it will be $99. If you have private health cover we can claim directly from the health fund and simply pay the gap IF there is one. Maintaining your child’s oral hygiene is important to us.
Which private health funds can we claim through?
We use Medipass which is reasonably new and not all health funds have joined yet. Members of the following private Health Insurers are currently able to use Medipass to process claims. They are constantly adding new health funds so if yours isn’t supported yet, it may be next time we visit. In the meanwhile, we can send you a Medipass link for the $69 reduced rate and send you an invoice after the visit that you can use to claim back directly through your private health fund.
We process the claim at full rate of the services and then discount the service to make it the minimum capped rate. If your private health covers our minimum capped rate there will not be a gap for you to pay (this is dependent on your level of cover). We will then send you a Medipass link to pay the GAP via SMS, the maximum Gap we charge is $22.30, most patients do not have a gap to pay.
What does a dental check-up include?
Dental2you provides preventative services such as a comprehensive oral examination, clean to remove built up plaque and calcium application. Fissure sealants if your child is school aged and needs them. Your dental report and invoice will be emailed to you. A dental gift pack will be left at the centre on the day of the visit for you to collect.
The services provided are conveniently carried out at your Centre making it easy for you to access this program and make your child’s dental experience positive and comfortable in a familiar environment having their educators and friends close by as support.
What if my child does not attend on the day?
You are more than welcome to make an appointment to drop into the centre during our visit. We send out texts and call to make an appointment if your consent form indicates your child does not attend on the day. We generally make appointments between 9am – 10.30am. Earlier or later appointments can be made depending on the situation, please get in touch if you require an appointment.
What if my child is scared?
Our team specialises in working with children of all ages and all needs. We do our best to provide all services with the child feeling comfortable and establishing a positive experience for the child seeing a dentist. If this is not possible we do not go ahead, or only provide some of the services or a limited examination to introduce the child to a positive dental experience.
What if my child does not go ahead with the service?
After the visit we process refunds for children who were away or scared. Partial refunds are made to those who only had limited services. We will email a remittance if an email is provided.
How do I register my child for your service?
You can register your child by either completing a consent form online on our website or you can complete a manual consent form which would have been sent home through your child’s school or child care centre. We will always send you an SMS confirming eligibility, please get in contact with us if you do not hear back from us. Please ensure we have your mobile and email to contact you if required so your child does not miss out on the service.
How do I find out what happened during the dental visit?
A full dental report is emailed out to you around 3 days after the visit. Please ensure you have given us your correct email address. You can text your email to 0412 203 817. The dental report will outline your child’s oral health and if they require further treatment. You can request a call if you require further explanation of your child’s report as we understand not everyone understand dental terminology. A local dentist can provide further treatment if required, as only preventative service can be provided in the child care centre environment. If you are entitled to CDBS please ensure the dentist you see will access the CDBS.
When will you see my child again?
It is recommended everyone including children see a dentist every 6 months. Most of our centres book in every 6 -12 months. We notify all families when we are returning to your child’s centre.
What happens with my child’s information?
Your personal information is used and stored according to the Privacy Act. You can request the information at any time.
How can I help my child at home?
Parents should be helping their child with brushing until they are at least 7 years old. If your child is struggling to comply with brushing there are many things you can do to encourage brushing. Make it a game, let them choose their own cool toothbrush, use toothpaste they enjoy the flavour of, have a song or timer they brush to, you should be brushing for 2 minutes.
Establishing healthy habits from early childhood is extremely important. Get in touch if you need help.
How do you provide the services safely in the childcare centres?
The following protocols are in place to ensure we provide our services safely:
- All our team members are fully vaccinated and trained in infection control
- All our team members follow personal protective equipment protocols as advised by the Australian Dental Association. These include washing hands, hand sanitisation, wearing masks, gloves and protective eyewear.
- All treatment areas are disinfected before and after each child.
We use single use disposable diagnostic instruments where possible and/or fully sterile instruments for each child sterilised according to the current infection control guidelines.
More Questions? View our FAQ’s page