Effective Date: 11th September 2024
Denta2you & Optical2you
1. Introduction
Denta2You & Optical2you (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the confidentiality and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal and health information of our clients, including children, in compliance with the Privacy Act 1988, Information Privacy Act 2009 (QLD), Privacy and Data Protection Act 2014 (VIC) and the Health Records Act 2001 (VIC), Privacy and Personal Information Protection Act 1988 (NSW), Health Records and Information Privacy Act 2002 (NSW)
2. Collection of Personal Information
We collect personal and health information necessary for providing dental and optical check-ups for children, including but not limited to:
– Personal details (e.g., name, date of birth, contact information, medicare, private health)
– Health information (e.g., medical history, current health conditions)
– Parent/guardian details (e.g., name, contact information)
– Profile photograph of your child’s face, including their teeth, for the purpose of creating their medical profile. These photographs will be used exclusively for accurate identification and documentation of their dental/optical care and will not be used for any other purpose.
3. Purpose of Collection
We collect and use personal and health information for the following purposes:
– To provide dental and optical check-ups and related services
– To communicate with you regarding appointments, treatment plans, and follow-up care
– To maintain accurate health records and ensure continuity of care
– To comply with legal and regulatory requirements
4. Consent
By providing us with personal and health information, you consent to our collection, use, and disclosure of that information in accordance with this Privacy Policy. For children, consent will be obtained from the parent or legal guardian.
5. Use and Disclosure of Information
We may use or disclose personal and health information in the following circumstances:
– For Treatment and Care: To other healthcare providers involved in the care of your child.
– For Legal Requirements: To comply with legal obligations or in response to lawful requests by authorities.
– For Administrative Purposes: To process payments, manage appointments, and maintain records.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal and health information from unauthorized access, loss, or misuse. This includes:
– Secure storage and transmission of information
– Access controls to ensure only authorized personnel handle sensitive data
7. Access and Correction
You have the right to access your personal and health information held by us and request corrections if necessary. To request access or corrections, please contact us using the details provided below.
8. Retention and Disposal
We retain personal and health information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When information is no longer needed, we ensure its secure disposal.
9. Third-Party Service Providers
We may engage third-party service providers to assist with our operations, such as billing, IT services, clinics and health services providers. These providers are required to adhere to strict privacy and confidentiality obligations.
10. Complaints and Inquiries
If you have any concerns about how we handle your personal or health information, or if you wish to make a complaint, please contact us at:
Privacy Officer
Denta2You & Optical2you
Unit 6 9-11 Lawrence Drive Nerang, QLD 4211
0478 883 830
admin@dental2you.net
For more information on privacy rights, you may also contact the Office of the Australian Information Commissioner (OAIC) or, if applicable, the Victorian Privacy Commissioner.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it periodically.
12. Contact Us
For any questions about this Privacy Policy or our privacy practices, please contact us at:
Denta2You & Optical2you
Unit 6 9-11 Lawrence Drive Nerang, QLD 4211
0478 883 830
admin@dental2you.net
www.dental2you.net